Timeframe,Priority,Action,Details,Assigned To,Status
0–2 hours,Critical,Protect people and pets,"Keep kids, elderly, pets away from affected areas; assume water may be contaminated.",,
0–2 hours,Critical,Shut off water source,"Close main supply valve; if burst pipe, open lowest faucet to relieve pressure.",,
0–2 hours,Critical,Cut power safely,"If water touched outlets or appliances, turn off circuits at main panel ONLY if it’s safe and dry; otherwise call an electrician.",,
0–2 hours,Critical,Shut off gas if needed,"If you smell gas or hear hissing, evacuate and call utility from outside.",,
0–2 hours,Critical,Document the loss,"Take wide shots, close‑ups, and video before moving items; capture water lines on walls and each room’s condition.",,
0–2 hours,High,Call insurer/agent,"Report a ‘sudden and accidental water loss’; ask about coverage, deductibles, preferred vendors, and ALE (temporary housing).",,
0–2 hours,High,Stop additional damage,Place buckets/pans under drips; tarp roof if safe; move valuables from wet areas.,,
0–2 hours,High,Triage contents,"Separate dry from wet; prioritize photos, documents, electronics, heirlooms.",,
2–6 hours,High,Extract standing water,"Use wet/dry vacs, pumps, or call a mitigation company for rapid extraction.",,
2–6 hours,High,Remove unsalvageable items,"Dispose of soaked cardboard, pressboard furniture, and wet insulation.",,
2–6 hours,High,Set containment,Close doors or hang plastic to isolate wet rooms and improve drying.,,
2–6 hours,High,Start ventilation & dehumidification,Run dehumidifiers and fans; exhaust humid air outside when possible.,,
2–6 hours,Medium,Pull baseboards & drill weep holes,"Relieve wall cavity moisture on Category 1 losses only; for dirty water, wait for pro guidance.",,
2–6 hours,Medium,Protect clean areas,"Lay down plastic walk‑offs; wear PPE (gloves, boots, respirator as needed).",,
6–24 hours,High,Moisture mapping,Use/borrow a moisture meter; map wet materials and set drying goals.,,
6–24 hours,High,Carpet & pad decisions,Lift and remove pad if saturated; consider floating/steaming carpet if clean water.,,
6–24 hours,High,Drywall ‘flood cuts’,Cut 12–24 in. above water line for Category 2/3 losses to remove wet drywall/insulation.,,
6–24 hours,High,Disinfect non‑porous surfaces,Use EPA‑registered disinfectant; avoid bleach on porous building materials.,,
6–24 hours,Medium,HVAC precautions,Turn off affected zones; replace filters; avoid spreading humidity/mold spores.,,
6–24 hours,Medium,Electronics/data triage,"Unplug, remove batteries; do not power on; consult a recovery specialist.",,
24–48 hours,High,Daily monitoring,"Record temp, RH, and moisture readings; adjust fan/dehu placement.",,
24–48 hours,High,Mold watch,Sniff for musty odors; inspect hidden areas; escalate to remediation if growth appears.,,
24–48 hours,Medium,Structural checks,"Look for warping, sagging ceilings, loosened tiles, swelling doors/trim.",,
24–48 hours,Medium,Claims documentation,Update photo log with progress; inventory discarded items with make/model/age.,,
24–48 hours,Medium,Plan rebuild,Get written estimates; confirm permits and code upgrades; choose moisture‑resistant materials.,,